↑Alana Secord: "I swear I spend half my time smoothing the feathers that Justin ruffles. We need to be able to collaborate with the other divisions, and that's a lot harder when they're always angry at us." The Sole Survivor: "What's Justin doing that's causing friction?" Alana Secord: "Oh, he's just pushy and demanding. He thinks his problems should be everyone's biggest concern. I have to admit, though, the other divisions have never taken our needs as seriously as they should. I guess they see us as a necessary evil or something. It's really not fair. Just listen to me. It's the first chance we've had to get acquainted, and all I want to do is complain. In any case, it was good to meet you." (Alana Secord's dialogue)
↑Justin Ayo: "I'm seriously thinking of heading over to Robotics to knock some heads together." Alana Secord: "What now?" Justin Ayo: "They're dragging their feet on the targeting package upgrades I asked for. Maybe I should take some Coursers with me. You know, send a message." Alana Secord: "Please don't. There's enough friction as it is between us and pretty much all the other departments." Justin Ayo: "You going soft on me, Alana? My methods get results, and they will this time. You'll see." (Alana Secord and Justin Ayo's dialogue) Note: DialogueInstituteAlanaJustin1Scene
↑The Sole Survivor: "If you're the acting head of the SRB, who are you filling in for?" Justin Ayo: "Doctor Zimmer holds that position. He's supervising the retrieval of some of the more... 'high profile' units. In his absence, I keep things running smoothly." (Justin Ayo's dialogue)
↑Institute concourse terminal entries; terminal, Status Reports
