A reformed raider who joined Foundation after abandoning his ways, Ward initially hid his past from the settlers, ashamed and afraid of being ostracized. His life changed when he discovered an old self-help manual, Be Better Than Your Worst Self by Bryce Jayhart. Although just one volume of 30 (at a pre-War price of $999 per copy), it changed his life for the better.
He revealed his past to the rest of Foundation, risking exile or worse. Instead, they have forgiven him and allowed him to continue his reform. Since then, he has continued practicing the steps outlined by Jayhart, taking a daily inventory of ways he improved over his "yesterday self" and being ever mindful of the ability to improve. He even had "I'm better than this" tattooed in an unobtrusive place.
Although he formally answers to Paige, Ward is in charge of the day-to-day operations of Foundation. He will issue commands to people and many people follow them without question because of his selfless attitude. This is to the extent that people look to Ward for guidance and he may be considered a de facto leader of Foundation along with Paige.
When the Vault 76vault dwellers arrive at Foundation, Ward is looking for "vital" equipment that has gone missing and will ask for their help.
Vital Equipment: Once a day, Ward asks the player characters to recover a piece of Foundation's equipment that was recently stolen, providing a tracking device on their Pip-Boy 2000 Mark VI's radio to help track it down. Once it is recovered and returned to Foundation, he rewards players for recovering the equipment and is more grateful if the they offer to donate their reward to help out Foundation.
From Russia With Lev: After dealing with Lev and before reporting to Meg Groberg, the Vault Dweller may do the optional task of speaking to Ward to learn more about Rocco. Ward will be angry, but will mention that Rocco was exiled from Foundation for sowing discord among the people and ammo and weapons gone missing. Ward will mark the player character's map where Rocco is hiding, at Spruce Knob Boat Rental.
↑Vault Dweller: "What can you tell me about the others?" Samuel: "Ward's in charge out here. Oh, he'll say he ain't, but he is. Of course he reports to Paige for the big stuff. When he points, they all jump. I reckon it's because he always puts Foundation ahead of himself. As for the rest of them, I'm still getting to know everyone." (Samuel's dialogue)
↑Fallout 76 Wastelanders loading screens: "The Settlers at Foundation rely on cooperation and collaboration, but respect the guidance of Paige and Ward, who are the closest the settlement has to leaders. "