The building's front entrance is not far from Boston Airport. Through the entrance is a showroom for a number of RobCo-brand terminals, most of which have been destroyed. A service desk with a Novice-locked terminal and an Advanced-locked floor safe is in front of the north wall. Near the desk is a doorway marked with an "employees only" sign, with a laser tripwire just beyond.
Following the corridor past the doorway leads to a basement area. An Expert-locked door leading outside is on the southwest wall, with the key on top of a file cabinet next to the door. On the northeast wall is a "strange device" which can only be activated during the quest Restoring Order; the device opens an elaborate doorway leading to the Mechanist's lair.
- Work Order: 09-241 - On a cabinet next to a broken terminal near the back entrance.
- RobCo Sales & Service Center key - On a file cabinet next to the back entrance, which it opens.
The RobCo Sales & Service Center and the Mechanist's lair share the same interior cell.