Valued customer,
We are so glad to continue the insert-making process with you! My name is Katy and I’ve been assigned to help you continue designing your character.
Now that we have your catchphrase, “[FILE CORRUPTED]” we need to decide on your insert’s appearance. What do they look like? What are they wearing? (And we’ll talk weapons and tools in the following email).
I look forward to hearing back from you!
-Katy